These terms and conditions (“Conditions”) and the terms and conditions of The O2, London (the “Venue Conditions”) apply to any and all tickets (“Tickets”) to The BRIT Awards 2024 (the “Event”). The Event is taking place at The O2 London, Peninsula Square, London SE10 0DX (“Venue”) on 2 March 2024.
1) The Event is organised by BRIT Awards Limited (“BAL”) and Tickets are issued via BAL and the Venue’s ticketing partner AXS and are sold exclusively by BAL and BAL’s official ticketing sellers and brokers AXS, Keith Prowse (Compass Contract Services UK Limited), Engage (Engage Sport Management Limited), DTB (DTB Sports Hospitality & Event Management Limited) and CSM (CSM Hospitality Limited).
2) Any person or entity who purchases, holds or uses a Ticket (“Ticket Holder”) acknowledges and agrees that they are subject to these Conditions and to the Venue Conditions.
3) In the event of a breach of the Conditions and/or the Venue Conditions by a Ticket Holder, BAL or its agents may at their sole discretion: (a) cancel the Ticket; (b) render and declare the Ticket void; (c) refuse the Ticket Holder admission to the Event; (d) remove the Ticket Holder from the Event; and/or (e) prevent the Ticket Holder from acquiring further Tickets and/or restrict the Ticket Holder’s opportunity to acquire further Tickets.
4) All persons who wish to gain access to the Event must: (a) be in possession of a valid digital Ticket issued to them personally by AXS and a means of displaying that Ticket (via smartphone); (b) prove their identification; and (c) follow any public health protocols that may be in force.
5) Subject to Government’s recommendation and/or mandate, BAL may require that all persons follow any public health restrictions and rules that may be in place on the day of the Event.
6) No one under the age of 13 will be admitted to the Event. People between the ages of 13 and 17 years will only be admitted to the Event with an accompanying adult. For the purposes of the Conditions, an adult is a person aged 18 years and over.
7) Once you (and your guests, if any) have received/collected your Tickets you may also be given a wristband and/or security pass. You will be required to present your Ticket and wristband/security pass device (if applicable) upon your arrival at the Event. If you are unable to present both your Ticket and your wristband/security pass device, you will not be admitted to the Event.
8) By being present at the Event you consent to being filmed and/or recorded. You also agree not to assert any moral (or similar) rights and give all necessary consents under the Copyright, Designs and Patents Act 1988 (as amended) and all other applicable legislation in respect of any film and/or recordings. BAL is entitled to make full use of any film and/or recording in all current and future media worldwide without any liability or payment to you, including permitting others to do the same.
9) If a Ticket is cancelled, declared void or if a Ticket Holder is refused admission or removed from the Event because of a breach of these Conditions or of the Venue Conditions, no money shall be refunded.
10) BAL or its agents shall be entitled, but not obliged, to carry out identity and security checks (including photographic ID checks) upon presentation of the Ticket by a Ticket Holder at the Event. The Ticket Holder who purchased the Tickets (i.e. the credit card holder) must attend the Event and accompany all of their guests at the same time. If any Ticket Holder is not on BAL’s list of intended attendees at the Event (as notified to BAL by the person (i.e. the credit card holder) that purchased that Ticket Holder’s Ticket at the time of purchase or prior to the Event), BAL and its agents may, at their sole discretion, declare that Ticket Holder’s Ticket void and BAL and its agents may refuse that Ticket Holder admission to the Event or remove that Ticket Holder from the Event.
11) Neither the Ticket Holder nor any person associated with them (other than BAL or its agents) is entitled to assign, donate, transfer or otherwise dispose of the Ticket itself or any rights arising from the Ticket to any third party. In particular, but without limitation, a Ticket Holder may not:
(a) sell, resell, expose, offer or make available for sale, auction, donate or otherwise dispose of Ticket(s) in any manner or place whatsoever (physical or online), including, without limitation, via an online auction website and/or internet-based facility for the resale of tickets; and/or
(b) transfer or use a Ticket for: (i) advertising, sales or promotional purposes; (ii) premium give-aways, competitions, prize draws or sweepstakes; or (iii) hospitality or travel packages.
12) In the event of a conflict between these Conditions and the Venue Conditions, these Conditions shall prevail.
13) No briefcases, backpacks or large bags will be allowed at the Event.
14) No photographic, audio recording or audio-visual recording equipment is allowed at the Event (other than in the case of a person or entity who holds an appropriate license from BAL). Mobile phones and tablet devices are permitted, but Ticket Holders are not permitted to use them to photograph, record and/or transmit the Event in any capacity unless otherwise authorized by BAL. Copyright in any authorized or unauthorised photograph, (audio and/or audio-visual) recording and/or transmission of the Event (or any part of the Event) is assigned to BAL.
15) Please ensure mobile phones, tablet devices, smart watches, pagers, alarms of any kind and any other electronic devices which may disturb and/or disrupt the Event are switched off during the performance.
16) BAL/The O2 reserves the right to refuse admission to the Venue and/or the Event.
17) Security searches will take place.
18) Latecomers may not be admitted into the auditorium until a suitable break in the Event.
19) Re-entry to the Venue will not be permitted without a Ticket and a wristband/security device.
20) Artists’ appearances at the Event are subject to change. BAL/ The O2 are under no obligation to provide a Ticket Holder with notice of any such changes.
21) Please note that strobe lighting, smoke effects and confetti cannons may be used during the Event. Ticket Holders with known medical conditions who may be susceptible to such effects are recommended to seek further advice.
22a) BAL accepts no responsibility for loss or damage to any person or any property (including without limitation, any loss of the Tickets).
22b) Nothing in the Conditions shall exclude or limit BAL’s liability for: (i) death or personal injury arising out of negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be excluded or limited by law.
23) BAL shall have no liability whatsoever in relation to any competition, promotion or prize draw through which Tickets can be won.
24) BAL reserves the right at any time to withdraw, cancel or void any Ticket issued to the Event.
25) THESE CONDITIONS ARE SUBJECT TO CHANGE AT ANY TIME
BRITs DIAMOND DINING
26) For the avoidance of doubt, all of the above Conditions (with the exception of clauses 6, 15, 18, 19) shall also apply to the BRITs Diamond Dining (“Dining”) and its venue, Magazine London (“Dining Venue”). Access to the Dining Venue is granted only to Ticket Holders aged 18 years or above that have Tickets authorising them to attend the Dining and the Dining Venue.
27) The Conditions shall be governed by English law and are subject to the exclusive jurisdiction of the courts of England.
1) What is the purpose of this privacy notice and to whom does it apply?
BPI (British Recorded Music Industry) Limited and its group companies, including BRIT Awards Limited, (“BPI, “we” or “us”) is committed to protecting the privacy and security of your personal data. References to your “personal data” include any or all of your personal data, as the context requires, including “special categories of personal data”, which involves more sensitive information about you. This is most likely to include information about your racial or ethnic origin or health data.
BPI is a “data controller”. This means that we are responsible for deciding how we hold and use personal data about you. This privacy notice describes how we are or will be processing personal data about you during and after your working relationship with us. By “processing”, we mean such actions as collecting, using, storing, disclosing, erasing or destroying your personal data.
2) What information will the BPI collect about me?
BPI controls data provided via the ticketing application portals hosted on brits.co.uk. This website and its subpages are referred to in this Notice as the “Site”.
In respect of individuals who apply for tickets for The BRIT Awards 2024 (“Event”) we collect, via the Site:
First and last name
Mobile phone number
Date of Birth
Job Role (if applicable)
Employer (if applicable)
3) How do we collect your personal data?
We collect data from Site visitors who have applied for tickets to the Event, who input this data at the point of application.
4) Why do we collect your information?
We collect data directly from individuals in order to process ticket applications and email them with information about the Event.
5) What are the legal bases and the purposes for which we process your personal data?
We will only use your personal data as permitted by law. We will use your personal data where we have a contractual basis (or those of AXS and The O2) and your interests and fundamental rights do not override those interests. Our legal basis of processing is contractual based on the purposes of ensuring you are eligible for the ticket application, processing your ticket application and emailing you with information about the Event.
“Special categories” of personal data
“Special categories” of personal data require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal data. We may process special categories of personal data in limited circumstances with your explicit written consent. We do not process any special category data.
6) Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so, before we start using it for that unrelated purpose. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is permitted by law.
7) Sharing Data
We require third parties to respect the security of your data and to treat it in accordance with the law.
How secure is your information with third party service providers?
All our third party service providers are required to take appropriate security measures to protect your personal data in line with our policies. We do not allow our third party service providers to use your personal data for their own purposes unless they are data controllers in their own right in relation to your personal data. Where they operate as our “data processors” (i.e., they process your personal data on our behalf and acting only on our instructions), we only permit them to process your personal data for specified purposes and in accordance with our instructions.
What about disclosure to other third parties?
We may share your personal data with other third parties, for example to external legal or other professional advisers, or to otherwise comply with the law.
What safeguards are in place in relation to international transfer of your personal data?
Save as set out in The O2’s and AXS’s respective privacy policies, neither we nor any of our third party service providers envisage transferring your personal data outside the UK or the EEA, as applicable. If the position changes, we will let you know and also let you know of the safeguards we will be putting in place to keep your personal data secure.
8) How long will we retain your personal data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal data are available in our Records Management Policy which is available from the DPM (as defined below). To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. If your application for a ticket to the Event is unsuccessful, your data will be deleted within 30 days.
9. What are your rights and obligations as a data subject?
Your duty to inform us of changes:
It is important that the personal data we hold about you is accurate and current. Please let us know of any changes. We will update your records promptly upon being notified of such changes.
Your rights in connection with personal data:
Under certain circumstances, by law you have the right to:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
- Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal data to another party. If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact the DPM in writing.
No fee usually required:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances, as permitted by the UK GDPR.
What we may need from you:
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
What are your rights to withdraw consent to processing?
Where you may have provided your consent to the processing of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, use our unsubscribe buttons, or contact the DPM. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legal basis for doing so.
10) Using our Site
Our Site has security installed to ensure that any personal data entered onto the Site is protected against loss, misuse or alteration. However, due to the nature of the Internet, we can't guarantee the protection of your personal information and we can't be responsible for any outcomes resulting from a breach of security when the Site is used. We're confident in our security, and it is always a top priority to ensure we do not have any problems.
We have put in place measures to protect the security of your information. Details of these measures are available upon request but in brief, we secure the storage of your data on our servers, and restrict access to only those employees, agents, contractors and other third parties who have a business need to know. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
12) Changes to this privacy notice
13) Contacting BPI about this Privacy Notice
BPI is not obliged to appoint a statutory data protection officer, but has appointed an internal Data Protection Manager (“DPM”). For any queries, please contact:
Data Protection Manager, BPI Ltd
Email: [email protected]
The DPM is responsible for overseeing compliance with this privacy notice and for handling any data protection queries or issues involving BPI. You should contact the DPM in the first instance about any issue involving data protection, whether it involves your data or anyone else’s.
What are your rights to lodge a complaint about the way in which your personal data are being processed? Firstly we would urge you to contact the DPM in writing so that we can try to resolve your complaint to your satisfaction. If you are not satisfied with the DPM’s response, you may contact the Information Commissioner’s Office (“ICO”) on 0303 123 1113.
You are free to contact the ICO at any time. However, the DPM may be able to answer your concerns or questions more quickly.
Access to and use of any part or page of www.brits.co.uk, www.classicbrits.co.uk or the BRITs pages of www.bpi.co.uk, (each a “Website” and, together, the “Websites”) both within the UK and internationally is provided by BRIT Awards Limited (“BAL”) on the following terms:
1. By using a Website, you agree to be bound by these terms, which shall take effect immediately on your first use of that Website. If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to a Website.
2. BAL may change these terms from time to time and so you should check these terms regularly. Your continued use of a Website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using the Websites. If there is any conflict between these terms and specific local terms appearing elsewhere on the Websites (including house rules) then the latter shall prevail.
Use of the Websites
3. You agree to use the Websites only for lawful purposes and in a way that does not infringe the rights of BAL or restrict or inhibit anyone else’s rights, use or enjoyment of the Websites. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Websites.
4. All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on the Websites and all content (including all applications) located on the Websites shall remain vested in BAL or its licensors (which includes other users). You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Website content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any Website content except for your own personal, non-commercial use. Any other use of Website content requires the prior written permission of BAL.
5. The names, images and logos identifying BAL or third parties and their products and services are subject to copyright, design rights and trade marks of BAL and/or third parties. Nothing contained in these terms shall be construed as conferring any licence or right to use any trade mark, design right or copyright of BAL or any other third party.
Contributions to BAL
6. By sharing any contribution (including any text, photographs, graphics, video or audio) with BAL you agree to grant to BAL, free of charge, permission to use the material in any way it wants (including modifying and adapting it for operational and editorial reasons) for BRIT Awards services in any media worldwide (including on BAL’s Websites accessed by international users). In certain circumstances, BAL may also share your contribution with trusted third parties.
7. Copyright in your contribution will remain with you and this permission is not exclusive, so you can continue to use the material in any way including allowing others to use it.
8. In order that BAL can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws, that you have the right to give BAL permission to use it for the purposes specified above, and that you have the consent of anyone who is identifiable in your contribution.
10. Please do not endanger yourself or others, take any unnecessary risks or break any laws when creating content you may share with BAL.
11. If you do not want to grant BAL the permission set out above on these terms, please do not submit or share your contribution to or with the Websites.
12. If you have any questions about contributing content to BAL, please Contact Us at: [email protected]
Website communities and other member pages
14. You agree to use Website communities (including message boards) in accordance with the following Community Rules as well as the rest of these terms and conditions. These apply across all Website community sites and services. You should, however, read the local house rules of the particular site or service you’re using, as there may be some local variations to these Community Rules.
(I) About your posts
Contributions must be civil and tasteful.
No disruptive, offensive or abusive behaviour: contributions must be constructive and polite, not mean-spirited or contributed with the intention of causing trouble.
No unlawful or objectionable content: unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable.
Be patient: users of all ages and abilities may be taking part in the relevant Website community.
No spamming or off-topic material: we don’t allow the submission of the same or very similar contributions many times. Please don’t re-submit your contribution to more than one discussion, or contribute off-topic material in subject-specific areas.
No advertising or promoting.
No spoilers: material which contains information about the BRITs or other matters which haven’t been made available in the UK may be deleted.
Contributions containing languages other than English may be removed unless allowed in the relevant local house rules.
No inappropriate (e.g. vulgar, offensive etc) user names.
URLs (web site addresses) can only be posted if allowed under any relevant local house rules.
Deliberate misuse of the complaints facility is not permitted. If you persist in doing this, action may be taken against your account.
(II) Your BRITs Account:
If you use multiple logins for the purpose of disrupting a community or annoying other users you may have action taken against all of your accounts.
All accounts must be registered with a valid personal email address that you access regularly so that moderation emails can be sent to you. Accounts registered with someone else’s email address, or with temporary email addresses may be closed without notice. We may require users to re-validate their account if we believe they have been using an invalid email address.
BAL reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple BRITs accounts, or if a non UK user pretends to be a UK user, or disrupts any of our services in any way.
We advise that you never reveal any personal information about yourself or anyone else (for example: telephone number, postal address, home address or email address or any other details that would allow you to be personally identified) in any BRITs community.
(IV) Legal requirements:
You may not submit or share any defamatory or illegal material of any nature in Website communities. This includes text, graphics, video, programs or audio.
Contributing material to a Website community with the intention of committing or promoting an illegal act is strictly prohibited.
You agree to submit to or share with Website communities only contributions which are your own original work. You must not violate, plagiarise, or infringe the rights of BAL or third parties including copyright, trade mark, trade secrets, privacy, publicity, personal or proprietary rights.
(V) If you’re under 16:
Please get a parent’s or guardian’s permission before taking part in any Website community.
Never reveal any personal information about yourself or anyone else (for example, school, telephone number, home address or email address).
(VI) If you breach these Community Rules:
If you fail to abide by these Community Rules (and/or any variations in relevant local house rules) or any other term or condition of use when taking part in a Website community, you will be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts.
This action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all Website community areas.
If you submit or share offensive or inappropriate content to or with any Website communities or anywhere else on the Websites or otherwise engage in any disruptive behaviour on the Websites, and BAL considers such behaviour to be serious and/or repeated, BAL may use whatever information that is available to it about you to stop any further such infringements. This may include informing relevant third parties such as your employer, school or email provider about the infringement(s). BAL reserves the right to delete any contribution, or take action against any BRITs account, at any time, for any reason.
Disclaimers and Limitation of Liability
15. The majority of content posted in Website communities is created by members of the public. The views expressed are theirs and unless specifically stated are not those of BAL. Neither BAL nor its group companies are responsible for any content posted by members of the public on the Websites or for the availability or content of any third party sites that are accessible through the Websites. Any links to third party websites from the Websites do not amount to any endorsement of that site by BAL or its group companies and any use of that site by you is at your own risk.
16. Website content, including the information, names, images, pictures, logos and icons regarding or relating to BAL its products and services (or to third party products and services), is provided “AS IS” and on an “AS AVAILABLE” basis. To the extent permitted by law, BAL excludes all representations and warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. BAL does not guarantee the timeliness, completeness or performance of the website or any of the content. While we try to ensure that all content provided by BAL is correct at the time of publication no responsibility is accepted by or on behalf of BAL for any errors, omissions or inaccurate content on the website.
17. Nothing in these terms limits or excludes BAL’s liability for death or personal injury caused by its proven negligence. Subject to the previous sentence, BAL and/or shall not be liable for any of the following losses or damage (whether such damage or losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of the Websites regardless of the form of action.
18. BAL does not warrant that functions available on the Websites will be uninterrupted or error free, that defects will be corrected, or that the Websites or the server that makes them available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
19. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
20. The failure or delay of BAL to exercise or enforce any right in these terms does not waive BAL’s right to enforce that right.
21. These terms shall be governed by and interpreted in accordance with the laws of England and Wales which shall have exclusive jurisdiction over any disputes.